I found this column on The Japan Times.
Hiroshi Desaki resigned as president of Hankyu Hanshin Hotels to take responsibility for a scandals of its restaurants. The restaurants have served dishes as containing expensive ingredients but in fact they were quite ordinary. The company has set \110 million to reimburse customers who purchases them between 2006 and 2013.
I really disappointed this news because the company has lied so many people by mislabeling menu to cut their costs. It should not tolerated socially. We, all customers really expect to have served good meals in a hotel, so they; who purchased that meals must have shocked to know the fact because they had paid a lot. To satisfy the all customers, the campaniles have to review the their CSR I think. I learnt CSR in another class, it stands for; Corporate Social Responsibility. As the meaning, the company have to serve great quality service and safety to the customer. If the companies follow their CSR sincerely, these scandals would never be happened. In this case, Hankyu Hanshin Hotels president should have not resigned. The Japanese company's president often resign when they have trouble to take its responsibility. But it is not good, they have to choose to recover the company not resign with remaining the post.
2questions are here!
*What would you feel when your meal was fake?
*How can this company get reliance they had lost?
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